Privacy Policy
Last updated: July 2026
We comply with UK GDPR and Data Protection Act 2018.
Who We Are
Data Controller: Diamond Deluxe Concierge
Data We Collect
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Name, contact details, booking information
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Preferences (dietary, accessibility, travel needs)
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Payment details (processed securely—we do not store full card numbers)
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Website usage data and communications.
How We Use Your Data
We only use it lawfully:
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To deliver and manage your bookings and services
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To respond to enquiries and send updates
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To comply with legal obligations
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To improve our services (with your consent where required).
We never sell your data. We share only with trusted suppliers strictly to arrange your booking, or if required by law.
Your Rights
You can request access, correction, or deletion of your data; withdraw consent; or ask for data portability. Complain to the ICO at ico.org.uk if you have concerns.
Retention & Security
We keep data for 7 years after our last contact, then delete it securely. We use industry-standard security to protect your information.
Cookies
We use essential cookies to run the site; optional analytics cookies require your consent. You can manage settings in your browser.